* What personal information do we collect?

We collect information from the people, users, affiliators, instructors, etc. who visit and use our site, website or app, blog, services and products.

  i) Our privacy policy has been assembled to supply better information security to our valued users, clients, buyers or sellers with 'Personally Identifiable Information' (PII) which is being used online. PII is the information that we collect to identify, contact, or locate a single person and their details as described in privacy law and information security . You are requested to read our privacy and policy page with concentration to have the best perceptive of how we collect, use, protect or otherwise handle your PII in accordance with the policy of our website.

 

ii)After creating or updating your account, we gather and store your account data like name, email, number, photo and others in our archive safely.
 

iii) We have course enrollment fees to pay through our payment system, for that we will keep your payment details like- bank/ credit card/ Mastercard information, billing address etc while keeping your data confidential.

In case of Instructors, they also have to link Payoneer/PayPal/ Mastercard/ Bank details which will also be kept safe & secure  and will not be controlled by Instructory.
 

iv) We will also keep information regarding your course updates like, post, question-answers, comments, your assignment works, feedback to improve our course infrastructure.
 

v) We also collect and store information about your problems, reports, issues, operating system, IP address, etc. when you communicate with our support team. 

The data we collect, keep and store for the benefit of our site, services and users while maintaining confidentiality. 

We collect information from you when you:

• Visit our site, we store your Login time, IP address, and other technical information.
• Register on our site. 
• Fill out a form at our social media pages or enter information on our site.
• Purchase a course. 
• Create a course for selling. 
• Social media details if users connect those with our platform etc. 
• When you attend any of our events.
• Data collected from student’s comment, feedback, query and when they take support or do live chat from our site.

We use different tools for offering you the ability to opt out of data collection.

We may use the information we collect from you in the following ways when you register, make a purchase, sign up for our newsletter, freebies, respond to a survey or through marketing communication, surf or use the features of our website:

• To provide you the content and product you want and have interest in by personalizing your experience. 
• To develop our website, services and features  in order to serve you better ..
• To allow us to better serve you in responding to your customer service requests.
• To ask for ratings and reviews of services or products.
• For the reason of administering our business activities.
• We may use your email address to send updates about course progress, send newsletters or notices about new course-work availability, upgrades made on course curriculum, etc.

Your Rights Over Your Data

If you are a “user” or “account holder” or “seller” or “buyer” of our site, we have your personal data, comments, feedback, tasks etc. stored in our database. So if you want, you can request our authority team to give you the file of your data or remove any information on your account that we hold. 

• If you have the knowledge to share with Instructory learners, you can register on our website as an Instructor
• You need to submit your course title, description, course outline, and lesson videos to upload for your course
• You have to submit your photo and other resources for the promotional activities
• Must Be Completed Course (Minimum 50 Lessons with 10 Hours Duration)
• Must be a quality full course with high-resolution videos with noiseless audio.
• Every content of your course must be new, all videos must be recent and unique as per the course curriculum/outline
• We have the full authority to set your course price 
• We have the sole authority to approve or reject the course after reviewing it 
• You will get 42.5% from every sale of your course
• Every month - from 15th to 30th - we will disburse the amount to your bkash wallet - for details please check our “Purchase and Withdraw details”
• The minimum withdrawal amount is 2000 BDT!
• For new courses - If you upload a full course, we will judge the course performance through the first month and disburse after 1.5 Months of the course publication! 
•  Can't Delete the course once you  upload and publish your course at Instructory Platform/ Website
• The Instructory team will create a FB private group for your course and Instructors will be committed to providing lifetime support. 
• Can't Share/Use the same content of Instructory to your live courses or other platforms
• You must be active in your course’s private groups
• You have to ensure lifetime learner’s access and support to the course they purchase
• Please follow our refund policy as well if any learner requested a refund
• We have the right to terminate your account anytime if we find any misbehavior or unethical activities. 
• If an Instructor by any means shows lack of support, lack of course quality or misbehave or mistreatment with Instrutory Management, Learners, Users,  Selling personal information/ courses/ other parties information to our users/learners and doing any illegal activities. Instructory has the full accountability to ask for a refund from the Instructors and permanently / temporarily blocked their accounts from Instructory.
  Example:
  Instructors will be responsible to refund his/her own share (42.5%)  added with the instructory charge (57.5%) and service charge (15%) means the whole amount of every sale.
• Since you are with us for a lifetime commitment, it is strictly maintained to continue your activities as an instructor (such as: sharing Informative posts, Engaging posts, Coming on live etc ) in our community:
  --
  1. You are required to be responsive to us. Whenever we message or call you for any kind of involvement/communication, we want your best to be put.
  2. And for a monthly basis, you are required to post in our community weekly so that students get to know about your course.
  3. In any offer, you are required to post in our community every day more or less to come up with the best result.
   
• Based on your activity, and performance, the support instructory team has the full authority to hold your payments 
• So, make sure to come with full honesty and diligence to the course and to the commitment with the Instructory platform and Learners
• For new Instructors - Every day 3 Blog post for 1 month is mandatory to get the approval of the upcoming course
• After course publication on the website, If you want to remove the course, you will have to subsidize or pay the full amount that a user paid during purchase, and also you have to subsidize the marketing costs and time spent by our team behind your course. There is legal action as well for unnecessary nuisance. 

• Step 1: Sign in to your account.
• Step 2: If have available money in your account, you are ready to withdraw!
• Step 3: You need a minimum of 2000 BDT in your account to withdraw funds. 
• Step 4: Then you have certain options to withdraw funds.
• Step 5: Add your Bkash wallet number to your profile settings page to add a payment method. 
• Step 6: After each of the sales, you will receive the payment instantly to your Instructory wallet as per your chosen payment model. 
• Step 7: 57.5% per sale will be taken from the instructor as a platform maintenance fee.
• For more details check out our "Purchased & Withdraw Policy”
• Step 8: You have to request for withdrawal within the 15th of every month, Whenever you will apply for withdrawing a payment, your request will be under review.
• Step 9: Please remember, 30th of every month  Instructory team will disburse the payment to your registered Bkash wallet number. 
• Step 10: After we disburse your payment, the Bank will process it within 2 to 3 working days. 
• Step 11: So you have to wait till then to receive the payment in your personal account.  
• Step 12: You will receive a withdrawal notification and email to your account
• Note: But For New Courses - this withdrawal process will be available
  1. After 1.5 months from the publications
  2. If The course is fully completed
  3. If there are no negative reviews
  4. If you maintain the tasks and supports mentioned in the email we have sent you during your course onboarding.
  5. If there is no refund request
• Please remember after withdrawal of your amount, if any learner claims a "refund request" which is valid, then you are bound to return the full course amount (Means - If anyone buys with 300 BDT, you have to return the whole amount) because it's your commitment towards your learner which you missed and your learner claim. 

You can check your transaction history on your “Analytics page”.

When your monthly disbursement will be restricted?

Instructors, we really respect you a lot. But we have campaigns to offer your courses where we invest a lot of amount in the marketing, boosting, sending email and SMS, etc. So we expect your cooperation as well.

1. If we find that, you are not active in any of our campaigns or events consecutively 
2. If we are poking you again and again, but you didn't respond or, cooperate
3. You have to take month 1 live session at the private group and in our community 
4. You have to post about your course - every day during the campaign 
5. Without a campaign - you need to create awareness by writing blogs to our community 
6. Accept learners regularly to the private group 
7. Give Support to your learners through private group and website inbox
8. If we find any legit  complaints regarding your course 
9. If you create another copy course personally or to another third party
10. Course updates or bring updated lessons, as the world is changing so fast
11. If you promised to give any resource to the learners then you must complete it etc. 

For the above rules, if you failed we have the full right not to disburse your payment! All the rules are created to maintain the quality of the course and the reputation of the Organization and Instructors as well.

Learners can take support and Instrautors are bound to give support through the following channels:

1. Every course has a Facebook private group created by the Instructory Authority 
2. Join that group
3. Take support through posting at those private groups only 
4. Take and Give one to one support from the Instructory Website Messaging 
5. Instructors cant give support personally through personal number, personal inbox, what's app etc. This is strictly prohibited!
6. If any instructors failed to give support to the learners consecutively then his/her monthly payments will not be disbursed!
7. Learners, please watch the videos properly and you will get every answer there and please not to disturb any instructor with unnecessary poking, posts, inbox etc.
8. Instructor's can't make any private chat group for his/her course 
9. Learner's cant poke any instructor through Personal Facebook, Instagram, WhatsApp etc. inbox for the support
10. Learners - if you do any illegal activities or talk with the instructor rudely or do fake activities, then instructors and Instructory have the full right to restrict you from everywhere.

Thank you so much!

When your monthly disbursement will be restricted?

Instructors, we really respect you a lot. But we have campaigns to offer your courses where we invest a lot of amount in the marketing, boosting, sending email and SMS, etc. So we expect your cooperation as well.

1. If we find that, you are not active in any of our campaigns or events consecutively 
2. If we are poking you again and again, but you didn't respond or, cooperate
3. You have to take monthly minimum 1 live sessions at the private group and as well in our Facebook group or community 
4. You have to post about your course - every day during the campaign 
5. Without a campaign - you need to create awareness by writing blogs to our community 
6. Accept learners regularly to the private group 
7. Give Support to your learners through private group and website inbox
8. If we find any legit  complaints regarding your course 
9. If you create another copy course personally or to another third party
10. Course updates or bring updated lessons, as the world is changing so fast
11. If you promised to give any resource to the learners then you must complete it 
12. New instructors
- Must post about their courses every day in our community!
- Minimum 3 blogs every day
- Take live sessions to introduce himself/herself OR, Post videos
etc. 

For the above rules, if you failed we have the full right not to disburse your payment! All the rules are created to maintain the quality of the course and the reputation of the Organization and Instructors as well.

You are our valued customer who wants to join with us for a better future. As we are concerned and respect your emotions and confidentiality, You also must not do the followings with our website:
 

• Using our site for any illegal purposes.
• Infringe the Copyrights.
• Harassing or Personally attacking other users.
• Unjustified communication and marketing of our services to take our customers outside of the Instructory marketplace. 

You are responsible for your username and password of your account and shouldn’t share or disclose these to anyone else.
If we find any unlawful access throughout your account, we have the full right to ban/ suspend/ restrict your user/ seller account with or without prior notice. 

• We do not use vulnerability scanning and/or scanning to PCI standards.

• We do not use Malware Scanning.
• We do not use an SSL certificate.
• We have a strong security system against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store.
• Data Protection is also possible by keeping passwords secure and confidential to yourself.
• In case, you find that someone else is using your account, just change your security code and also immediately contact our support team. 
• We have security verification tools to verify your identity to detect and remove fraud activities and access. 

Instructory has academic and professional courses that are designed for all ages, including kids under the age of 13 can access our courses or sell their potential skills with the participation of parent or legal guardian. 

In the case of “kids”, who are under 13 or, still don't have a personal email address or payment account, they can use their parent’s email address or transaction details to create an Instructory account to learn or sell their course. 

Instructory has  a policy of not to accept accounts or email address or discard the personal details of children under 13 without prior consent of their parents/ guardians. 

Now We are not using cookies for tracking purposes.

Which are small files stored on your computer's hard drive that are used to store and track personal information. If in the future we use cookies for only limiting unauthorized activities, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies. So, you can also turn the cookies off from our browser if you want.

We strictly maintain the policy of not to sell, deal or transfer your personal information to third parties. Not even use contents, services, information from third-party sites on our platform. 

                Third-party links

Instructory doesn't use, include or promote third-party products, offers, or services on our website. We even do not allow advertising of others on our Website.

We are using an embedded “YouTube” player to deliver videos that don’t display any behavioral promotions and playing related content outside of our syllabus. 

Google Adword policy has clear policies of Google's advertising requirements to provide a positive experience for users. Please check out the Google's Advertising Principles at https://support.google.com/adwordspolicy/answer/1316548?hl=en ;

Now, We are not enabling Google Adsense on our website but we have the plan to establish google Adsense in the near future. Be with us to get information on that.

We are not displaying third-party advertising and even not advertising our services on other websites.

According to the CAN-SPAM Act, there is policy for email marketing, promotional activities and also users have the right to stop receiving commercial email, messages, promotional text from commercial websites like us.

• We collect your email address in order to keep your track record, support you, give you our service updates, payment confirmation etc. 
• We are devoted to keeping your email details confidential and committed not to sell, rent or lease your data to third party organizations.
• To be in accordance with CAN SPAM, we also agree to the following:
  If you don’t want to receive any mail, messages or text from us, any time you can request our support team or contact us at  “instructory.global@gmail.com” to unsubscribe you from all of our marketing lists. 

All of the intellectual property like content, patents, trademarks, copyrights, images, videos, etc. are the sole property of Instructory. 

So you are strictly forbidden to do the following:
 

• You can’t republish any materials from our site. 
• Share our contents with third party websites.
• Resell our materials to others.
• Copy or reproduce our materials.
• Exploit our materials for some unlawful purposes. 
• Comments publicly by hearting or violating the company/ others personal ethics. Etc. 
• We have the full right on the reviews given by the learners.
• We can update/ delete any of the learner’s reviews, if we find any fraud or unethical or unnecessary reviews.
• We have the full right to suspend any of users, learners, instructors, affiliators access from our website for the protection of our property 

We are holding the full right to change, amend or update the Instructory policy at any time, with or without notification.

Be with us and Instructory is committed to maintain the policies and keep the confidentiality of your personal data. 

***** You are requested not to use our services and website if you do not consent to our privacy policy.

A learner van give legit review to his / her instructors for the courses purchased! But if we find the following issues in the reviews we have the full rights to take any dicision!

• Intentionally given negetive review and comments
• Fake reviews
• Unintentional attempts 

Then instructory has the full right to remove, eleminate or update or custimize the review after communicating with Instructors and Learners!

If there are any questions, feedback or suggestions regarding this privacy policy, you may “Contact Us” directly.