Refund Policy

Last Updated: 21 November, 2020

Refund policy:

Your eligibility to request for Refund

Instructory is here with the aim to enlighten the lives of people through education with the motto of 100% user satisfaction from both learner and instructor end.
Thus, we always have free “Course introduction” and “Course curriculum” videos with every course so that you can judge before you enroll in it.
In case, the instructor is not able to meet with his/her curriculum, you can request a refund from our support team or you can directly ask for a refund from your course dashboard.
We will review and inform you of the approval status within 72 hours of your refund request. Upon approval of your request, we will refund you within 30 days. You will be refunded 42.5% of your purchased amount as the other percentage is already spent for website usage.

First of all - think before requesting a refund
If you have legit complaints like the Instructor has not completed the course, done bad behavior, did not get support within 1 week of your query, etc. Please knock at our website support, FB groups, FB Page inbox, Email at instructory.global@gmail.com, and let us know your details
We will judge, review, and connect you with the instructor
Even if your problem is solved/isn’t solve then we will make a decision regarding this and let you know the update within the next 30 days
If your refund request is accepted then we will refund you 42.5% of your purchased amount (As you have used our platform already, we will refund you from the course amount) within the next 15 days of the approval time.

If you apply for a refund even if the statement of the course curriculum is not satisfactorily met with the lessons.
If you request multiple course refunds within a very short period (within 1 hour of your course purchase).
If you viewed/completed/downloaded the full course before requesting a refund, we will reject your request and file a legitimate complaint against you for unreasonable harassment.
We will reject if the course perfectly aligns with the course description and outline videos.
Refund Requests will not be approved after 10 days of purchasing a course from the instructor. Students must request a refund within 10 days of purchasing.

You have to Apply for Refund within 24 hours of the course purchased.
If you request a refund for multiple courses within a very short period.
If you viewed/completed/downloaded the full course before requesting a refund.
If you purchase the course from affiliates/third-party/from an IOS device/ from a country where payment sending from Our payment gateway is not possible etc.
If we find you are doing this knowingly, unethically
If your request proved baseless etc.